Unique Value Proposition (UVP)

What sets us apart is our dedication to creating tailor-made experiences that combine flexibility, empathy, comfort, and a connection to the local culture. Unlike generic tours, at Explora Riviera Maya we offer personalized itineraries, passionate local guides, and high-quality private transportation. We specialize in small groups to ensure close and flexible attention, allowing you to explore the Mexican Caribbean at your own pace and according to your interests.

Our Core Values:

• Authenticity: We celebrate the culture and traditions of the Mexican Caribbean, sharing genuine experiences.

• Excellence: We strive to offer impeccable service, from planning through execution.

• Sustainability: We respect the environment and support local communities in every tour.

• Personalization: Each experience is designed to reflect our clients’ unique interests and needs.

• Trust: We act with transparency, professionalism and commitment to guarantee your peace of mind.

Brand Personality

If Explora Riviera Maya were a person, it would be a passionate, friendly, and knowledgeable local guide—someone who greets you with a smile, tells you fascinating stories about the region, and makes you feel right at home. We are adventurous, authentic, and dedicated to making every trip special.

Mission and Vision

• Mission: To offer unique and unforgettable experiences through personalized tours and exclusive transport services in majestic destinations, where every group has the opportunity to immerse themselves in the beauty and culture of the place. It’s about helping travelers to find the adventure inside them, taking them to breathtaking places with activities that make their hearts beat faster, where customers feel alive and reconnected with nature. We believe that traveling is more than just seeing places; it is about living experiences that nourish the soul.

• Vision: Beyond business, it’s a commitment to act with responsibility based on integrity and respect for all people and environments connected to our activity. To be a leading company in private tours and transportation in the Mexican Caribbean, recognized for creating unique experiences that combine adventure, comfort and a connection with the essence of the region. We aspire to be the number one choice for travelers seeking to explore paradise in an authentic and personalized way.

What Makes Us Different

What makes us different is our dedication to creating tailor-made experiences that combine flexibility, empathy, comfort and connection with local culture. Unlike generic tours, at Explora Riviera Maya we offer personalized itineraries, passionate local guides and high-quality private transport. We specialize in small groups to ensure close, flexible attention, letting you explore the Mexican Caribbean at your own pace and according to your interests.

Who We Are & Our Story

Explora Riviera Maya is our trade name in the online world; our logo is meant to reflect joy, warmth, and harmony through the coexistence of opposites (as in life). We are an online agency with more than 20 years of experience in guided activities to explore the Mexican Caribbean and the Yucatán Peninsula.

Everything began as a limited, risky vision — entrepreneurship born from necessity, lack of resources, market uncertainty, and fierce competition seemed like an endless, arduous path. But with unwavering enthusiasm, it has grown into a story driven by constant dedication. Our ability to adapt to circumstances not only enabled us to survive but to build a solid image of trust among our clients and friends — many of whom return again and again.

We constantly challenge ourselves by creating experiences that make every visit, tour or service easier, more exciting and truly memorable.

Our Team: Passionate, Friendly, and Professional People

Our team includes advisors for information and planning, first-class transportation, professional drivers, and Certified Guides available in several languages. Every team member is deeply committed to offering an educational, memorable, and safe experience for our clients. Our team has in-depth knowledge of the cultural and natural richness of the region, ensuring the satisfaction and safety of each of our clients, turning each visit into a memorable and educational experience.

Our Services and Destinations

• Destinations: Cancún, Isla Mujeres, Isla Contoy, Isla Holbox, Riviera Maya, Playa del Carmen, Cozumel, Tulum and Yucatán (archaeological zones like Chichén Itzá, Coba and Uxmal).

• Tour Highlights: Coral reefs for snorkeling, underground cenotes, Mayan ruins, theme parks (Xcaret, Xel-Há), and exciting jungle adventures (zip lines, rappelling).

• Tour Types: Private and personalized tours (approx. 6 to 12 hours) adapted to the client's interests (cultural exploration, adventure, water activities, or a combination).

• Transportation: Private transfers from Cancun Airport to the hotel and back, as well as private ground transportation rental with professional and highly trained drivers.

Booking Benefits:

• Personalized advice with no obligation or cost.

• Easy Reservation: Pay only 20% to reserve; the remainder upon arrival in Mexico (applies to guided visits and transportation).

• Time and budget savings by booking directly with local tour operator rates.

• Peace of mind as everything will be pre-organized.

Our Target Audience

We cater to discerning travelers seeking unique, personalized experiences in the Mexican Caribbean. Our clients include:

• Families who want safe, fun adventures suited to all ages.

• Couples looking for romantic getaways or deep cultural experiences.

• Groups of friends who wish to explore the culture and beauty of the area, cenotes and Mayan ruins, with an exclusive touch.

• International travelers who want to discover the authentic Mexican Caribbean without the limitations of mass tours.

We understand that our customers value comfort, flexibility, and a connection with local culture, and we design every experience to satisfy those needs.